Business Address: 6 Thomas Ct, East Haven Connecticut 06513, United States

Email: thecarbonfleur@gmail.com

Phone Number:

Operating Hours:
Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM (EST).

Response Time Expectations:
We strive to respond to all inquiries within 24 hours during our business days. For messages received over the weekend or on holidays, please allow extra time for a reply.

Expected Delivery Times:
Orders are typically processed within 1-2 business days. For standard shipping within the U.S., delivery takes 3-7 business days. Expedited shipping options are also available at checkout.

Shipping Costs:
Standard shipping is offered at a flat rate, and expedited shipping fees vary depending on your location. Free standard shipping is available on orders over $100.

International Shipping Policy:
We ship worldwide! International shipping times and costs vary based on location. Please note that customs fees or additional charges may apply, which are the responsibility of the customer.

How to Track Orders:
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Simply click the link in the email or enter the tracking number on our website’s “Track My Order” page to view your shipment’s status.

Shipping Partners:
We partner with trusted carriers, including FedEx, UPS, and DHL, to ensure secure and timely delivery. Our goal is to provide reliable service and keep you informed every step of the way.

Return Policy:
We want you to be delighted with your purchase. If you're not completely satisfied, you may return your item within 30 days of receipt for a refund. Please ensure that the product is unused, in its original condition, and includes all packaging materials.

Exchange Policy:
If you'd like to exchange your item for a different product or variation, please contact our customer support team. Exchanges are accepted within 30 days of receiving your order, subject to item availability.